All your most frequently asked questions about our products and our store

WHAT YOU ASK US MOST

Which planche is right for me?

In general terms, we recommend choosing the planche model that is closest to the last planche you have surfed with, but always smaller.

Even so, we have developed an excellent guide for selecting the right planche .

If you still have questions, write to us via chat or email and we will give you free expert advice.

What is the difference between VPS and FCS ailerons ?

The ailerons VPS system is characterized by its simplicity and security.

It offers a lot of stability in the wave, while offering security against possible impacts for those more beginners.

The FCS system is the most common system in most planches , so these ailerons will work for practically any other planche .

Furthermore, being a universal system, it allows you to equip your Flysurf with other high-performance ailerons . If you want to achieve a greater degree of control in your surfing, this is your system.

How long do shipments take?

For any of our products, we promise that you will receive them within a maximum of 5 business days for national shipments and 7 business days for the rest of the EU.

If you are urgent for any specific reason, contact us and we will try to help you.

How much is the shipping cost?

All our shipments are free to all points in Spain and Portugal, also including the Canary Islands!

To the rest of Europe, the shipping cost for an planche is €30.

How do I buy in the Canary Islands?

If you want to place an order to the Canary Islands, go here .

How do I install traction pads?

To make it easier for you, we have developed a small guide on how to install the pads. In addition, we have included some templates of the layout of the pads depending on the model to guide you.

Can I put wax on my planche ?

Yeah! Flex-Fiber technology allows us to use wax on top of our planches . Even so, with any of our planches a set of non-slip pads is included to put on the planche . This way, you can always have your planche impeccable.

In any case, if you feel that you need a little more grip, we recommend that you apply the wax on the pads. This way your planche will always be spotless and you will avoid possible deterioration of the planche due to exposure to the sun, heat, etc. (something very common in any software).

What material are your planches of?

Our planches are planches , they are not planches . But thanks to our unique Flex-Fiber , we can build planches that allow you to surf with the safety and buoyancy of a soft board, but with the sensations of surfing a hard planche Without a doubt, the planche before taking the step to hard planche

What is included with the purchase of an planche ?

All of our planches with Flex-Fiber construction come with an accessory bag to make your experience as complete as possible.

  • The bag where the products come is a reusable fabric tote bag, which you can use for your things on a daily basis.
  • ailerons set : VPS or FCS, depending on the planche you have chosen.
  • Traction Pads: A set of traction pads so you don't have to use wax.
  • Flysurf Booklet : An informative booklet made with all our love. Here you will find information about the maintenance of your planche , surfing rules, other models, etc.
  • Flysurf Sticker : A souvenir sticker for you to take with us everywhere. in your van or wherever you want.

About Surfing

I have never surfed, can I surf with your planches ?

Yeah!. Our planches are especially adapted to learn and progress in your first years of surfing. We have taken into consideration the 3 key factors to develop the perfect surf planche to learn: weight distribution, buoyancy and stability.

We know that this is one of the most difficult sports, so we wanted to develop surf planches that allow you to give yourself the time to get up and catch the wave easily and have that fantastic feeling of surfing.

I feel like I'm not making progress, can these planches help me?

Yes, we know that situation very well. In the first years of surfing, the number of waves you catch and the time of your session that you are standing on the planche is not enough to generate rapid and progressive learning. This is usually due to a poor choice of planche (that does not float enough or has poor weight distribution) and/or poor paddling technique.

Flysurf planches will allow you to catch more waves with control and stay on them for longer. As a result, your body will get used to the sensation of surfing, your senses will be sharpened, your posture and balance will improve and consequently your surfing will progress like never before.

Why can a Flysurf planche help me surf better?

Because you will catch more waves with less effort and more confidence. Designs developed by professional shapers, low-profile rails straight towards the tail and rounded at the tip will allow you to stay high on the wall of the wave and glide stably and quickly through it, improving your posture and balance. More waves undoubtedly mean better surfing and more fun.

Which planche is right for me?

We have developed an excellent guide for selecting the planche where we recommend a planche according to your weight, surfing experience and physical condition. The guide can be found here , and also in the description of each planche .

Technical Questions

Can the FCS ailerons boxes have the screws facing out?

Yes. The ailerons suffer forces in both directions, so the screws can be on the inside or outside of the box. There is no difference.

Are the planches compatible with back pads?

Yes, you can install your back pad without any problem on the Flysurf surf planches with Flex-Fiber construction (the white planches ).

My black rail has a mark, is it normal?

Yes, it is totally normal. It is the joining point of the rail and is perfectly sealed. All of our Flex-Fiber construction planches

Can I apply wax or use pads on Flysurf planches ?

Flex-fiber® top surface of the planches is smooth and slippery in contact with water, just like a traditional planche So you must apply some method to ensure traction (apply wax or install our hexagonal pads).

In order to cause the minimum possible impact on the environment, and mainly on the sea, we have decided to include with all our planches these hexagonal traction pads that prevent leaving waste in the sea and that ensure the grip on the planche that you need.

To increase the lifespan of your planche , we recommend reducing the use of wax and using two-piece pads, in the back and front of the planche . In our catalog you can find our Integral Flysurf Pads, with which you can achieve greater grip without the use of wax.

What materials do we use for manufacturing?

The main material for the manufacture of our planches is High Density Polyethylene (HDPE+), commercially known as Flex-fiber® , a material that gives a unique rigidity to our planches , giving them the performance and durability characteristic of Flysurf .

What do VPS and FCS ailerons mean?

The ailerons VPS system is a system that is characterized by its simplicity, easy installation and security. It consists of three ailerons and two screws that go through the planche and are inserted into the base of each keel. It offers very good control and stability in the wave, while offering security against possible impacts for those more beginners.

The FCS system consists of three ailerons , whose bases are inserted into plugs permanently installed on the planche and which are fixed with two small allen screws. This system is the most common in most planches , so these ailerons will work for practically any other planche . Furthermore, being a universal system, it allows you to equip your Flysurf with other high-performance ailerons If you want to achieve a greater degree of control in your surfing, this is your system, which will allow you to perform more powerful maneuvers.

Shipping

What happens if my planche arrives damaged?

We have insurance against transport damage that guarantees that you will always receive your planche in perfect condition.

Otherwise, it is important that you notify the carrier on the delivery note at the time of receipt and that you let us know immediately.

Once this is done, the damaged planche will be replaced with another one in perfect condition at no additional cost.

How long can my order take?

Between 24 hours and 5 business days, depending on the destination.

Can products be returned?

Yes, you have up to 30 days to return your order at no cost.

What are the shipping methods?

We work with our experienced logistics partner Transair to make our shipments to the entire Peninsula (both Spain and Portugal). If you want to place an order and have it shipped outside of this area, contact us through info@ flysurf boards.es so we can quote your order in a special way.

How much does shipping cost to my city?

We ship for free to any point on the peninsula and the Canary Islands.

For shipping to the rest of the EU, the shipping of a planche is €30.

Can I go to buy the products in a store?

Of course, we have points of sale throughout the country where you can directly purchase your Flysurf surf planche . For more information check the following link.

How to buy

I can pay with credit card?

Yes, you can pay with any credit card.

Where is your shop?

Our warehouses are in Madrid and Gran Canaria.

In addition, we have points of sale throughout the country, you can go directly to the stores to purchase any of the Flysurf ® products.

For more information about the location of our surf shops check the following link.

I have a shop or a surfschule , and I am interested in your products.

Send us an email telling us about your project at info@ flysurf boards.es

How long can my order take?

Between 24 hours and 5 business days, depending on the destination.

Can I go to buy the products in a store?

Of course, we have points of sale throughout the country where you can directly purchase your Flysurf surf planche . For more information check the following link.